- CPAP Machines
- CPAP Masks
- CPAP Batteries
Return, Refund, Exchange and Shipping Policy
As a legitimate Phillips Respironics agent, we will only sell and supply Respironics CPAP equipment after an actual consultation with one of our qualified CPAP consultants at any of our store locations or through our mobile in-home or office service.
Subject to approval from Phillips Respironics, patients living in remote areas with no access to any of our physical store locations may have their CPAP units delivered directly to them without prior actual consultation to one of our CPAP consultants.
We offer discounts on Phillips Respironics CPAP products, independent from their policy.
If you are not 100% happy with your purchase, we are here to help.
You have seven days to return and exchange an item. To be eligible for a return, your item must be unused and must be in the same condition and original packaging when you received it, If your item matches all the conditions, you may call us at ________________________________
A returned item in exchange for one with a different value could take 15 days to process. You are responsible for the packaging and shipping of returned items. We reserve the right to refuse a return if the terms and conditions are not met.
*Credit Card or PayPal: Your refund will be credited into the same account your payment came from.
Returning a Purchase
Please contact us first to confer and agree on the reason for the return of an item.
We'll email you updates throughout the returns process but just in case, here's how it works.
Returns take 2-5 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. International returns will take longer, depending on the shipping,
*FREE shipping Australia wide on orders over $99.
To take advantage of our free shipping service simply order through our website and free shipping will be applied at checkout.
For international shipping please contact us before you order on 1300 41 41 90
Many items can also be picked up from our CPAP Clinic in NSW.