Signing up is quick and easy! Just visit nswcpap.com.au/account/register and enter your name, email, and password. It’s free to join, and you’ll start earning points right away.

Already have an account or subscribe to our emails? Great news—you’re already enrolled! Simply sign in and start earning points on every purchase.

Prefer in-store? No problem! Visit any of our 5 locations, and our friendly staff will help you sign up in minutes.

Not at all! Signing up is 100% free, and it will never cost you a thing to earn points. It’s our way of saying thank you for choosing us.

Good news—we’ve already taken care of it for you! If you have an active account or email subscription with us, you’re automatically enrolled in our rewards program. Just sign in and start earning points on your next purchase.

Have more than one account? No worries! We’ve created a single rewards account for you. If you’d like to combine accounts or update your details, just give us a call at 1300414190 or email us at sales@nswcpap.com.au and we’ll help sort it out.

Your rewards page is your one-stop shop for everything points and perks! Simply visit the NSW CPAP Rewards Page (the page you are currently on).

• Check your points balance.
• See your VIP tier status.
• Track your recent activity.

Prefer in-store? Just ask our friendly staff at any of our 5 locations, and they’ll be happy to help.

Points are only earned for purchases made after you join the rewards program. However, if you’ve shopped with us before, you might already be enrolled!

Here’s how it works:

• If you’ve made a purchase, referred a friend, or taken any action that registers your email with us, you’re automatically eligible to earn points moving forward.
• To check if you’re enrolled, visit the NSW CPAP Rewards Page (the page you are currently on).

Don’t have an account yet? Sign up today at nswcpap.com.au/account/register and start earning points on your next purchase!

No problem! Just email us at sales@nswcpap.com.au, and our team will happily combine your accounts so you don’t miss out on any points or rewards.

Prefer to talk to someone? Call us at 1300414190 or visit any of our 5 stores, and our friendly staff will take care of it for you.

Redeeming your points for discounts is easy! Here’s how:

• Visit Check the NSW CPAP Rewards Page above to see your points balance and available rewards.
• Choose a discount: $5, $25, $50, $75, $100, or $200 (requires 100, 500, 1,000, 1,500, 2,000, or 4,000 points).
• Click ‘Redeem’ and apply your discount at checkout.

Our rewards are discounts you can use on future purchases, helping you save on CPAP supplies like masks, tubing, and more.

🔹 Important: Your discount cannot exceed 50% of your total cart value. Example: To use a $100 discount, your cart must be at least $200.

Prefer in-store? Just let our staff know you’d like to use your points by providing your email address at checkout, and they’ll take care of the rest.

Every 100 points = $5 discount on your purchase. The higher your VIP tier, the faster you earn points!

Here’s how it works:
Tier 1: CPAP Challenger

• Earn 1 point per $1 spent.
• Example: Spend $1000 → Earn 1000 points = $50 off.

Tier 2: CPAP Champion

• Earn 1.25 points per 1$ spent.
• Example: Spend $1000 → Earn 1250 points = $62.5 off.

Tier 3: CPAP Veteran

• Earn 1.5 points per 1$ spent.
• Example: Spend $100 → Earn 150 points = $7.50 off.

Climbing tiers accelerates your points accumulation, helping you save even more on CPAP supplies. Our tiers are designed to reward customers who:

• Stay consistent with their therapy.
• Replace their CPAP supplies regularly.

The more you engage with your CPAP care, the more you’re rewarded! Ready to level up?
Check your tier status on the NSW CPAP Rewards Page (the page you are currently on). or ask our staff in-store.

No, Tiers’s points multipliers only apply to points earned from money spent (1 point per $1 spent). Bonus points from actions like referrals, birthdays, or social media follows are awarded at their standard value and are not multiplied by your tier.

You don’t need to spend money to start earning points! Here are some simple ways to boost your balance:

• Join the Program: Get 50 points just for signing up.
• Complete Your Profile: Earn 50 points by filling out your account details.
• Refer a Friend: Get 400 points for every friend who makes a purchase—plus, they’ll get $30 off their first order!
• Subscribe to Our Newsletter: Score 25 points for staying in the loop.
• Follow Us on Facebook: Earn 50 points for connecting with us on social media.
• Birthdays: Get points (depending on your tier) as a birthday gift from us.
• Account Anniversaries: Earn a discount (depending on your tier) each year to celebrate your loyalty.

We reward you for staying consistent with your CPAP therapy and regular supply replacements. Here’s how it works:
1. Earn Points on Every Purchase:

• Get 1 point per $1 spent on CPAP supplies.

2. Unlock Bonus Points:

• 2nd Purchase Ever: Earn 100 bonus points.
• Every 3 Purchases After That: Get another 100 bonus points.

Visual Guide:

3. Climb Tiers for Even More Rewards:

• Higher tiers mean faster points accumulation (up to 1.5 points per $1 spent).

Why It’s Great for You:

• Save Money: Turn points into discounts (100 points = $5 off).
• Stay Compliant: Regular purchases keep your therapy effective.
• Enjoy Perks: Higher tiers unlock free shipping and early access to sales.

Referring a friend is easy, and they’ll get $30 off their first purchase! Here’s how:
1. Share Your Referral Link:

• Log into your NSW CPAP account and send your unique referral link via email, SMS, or messaging apps.

2. Your Friend Signs Up:

• When they click the link, a pop-up will appear on our website, asking for their email.

3. They Receive a $30 Discount Code:

• The code can be used for their first in-store or online purchase over $100.

Why Refer a Friend?

• Your Friend Saves: They get $30 off their first purchase.
• You Help Them: They start their CPAP journey with trusted products, and you get 400 points after your friend has successfully completed their purchase.

Yes! You can use your points both in-store and online.

• In-store: Just let our staff know you’d like to use your points at checkout, and they’ll apply your discount.
• Online: Apply your points during checkout with one click.

Your rewards are designed to work seamlessly, no matter how you shop.

No, there’s no limit to how many points you can earn! Save them up and use them whenever you’re ready.

Plus, as you climb VIP tiers, you’ll earn points even faster—helping you save more on CPAP supplies.

NSW CPAP Rewards is available in all five of our Sydney-area stores and online.

Please note: The program is not available for in-store use at our ACT (Canberra) location. However, you can still earn and redeem points by shopping online.

Yes! If you return your entire order:

• We’ll refund the amount you paid after the discount was applied.
• The points you used will be added back to your rewards account.

If you’re returning part of your order, the refund and points will be adjusted based on the items returned.

If you return an item:

• Any points or rewards used for that purchase will be credited back to your account.
• The remaining amount (after the discount) will be refunded to your original payment method.

Your VIP tier status will also be adjusted if the return affects your total spending.

Yes, each set of points expires 2 years after they are earned. This means that if you earn points on January 1, 2024, they will expire on January 1, 2026, if not used. Be sure to redeem your points before they expire!

Your VIP tier is based on your total lifetime spending with us after joining the rewards program. Here’s how it works:
Tier 1: CPAP Challenger

• Free to join—start earning points right away!

Tier 2: CPAP Champion

• Reach this tier by spending $2,000 lifetime.

Tier 3: CPAP Veteran

• Reach this tier by spending $5,000 lifetime.

Important Notes:

• Lifetime Tiers: Once you reach a tier, you’ll stay there forever — no downgrades!
• Qualifying Purchases: Only purchases made after joining the program count toward tier qualification.

When you’re signed into your rewards account, your home page will show all the tiers. Your current tier and its perks will be highlighted with a box around it.

Prefer in-store? Just ask our staff, and they’ll check your tier for you.

As a VIP member, you’ll get exclusive early access to sales before they open to the public. This means you’ll receive special sale emails ahead of time, giving you first pick on the best deals and products.

Here are a few common reasons:

1. Not Signed In: Make sure you were signed into your rewards account at checkout—points aren’t earned when checking out as a guest.
2. Returned or Canceled Orders: Points aren’t earned on purchases that are returned or canceled. If you return an item, any points earned will be deducted from your balance.

If you think there’s been a mistake, contact us here, and we’ll help sort it out!

Yes! We track every point you earn. If your balance hasn’t updated yet:

1. Wait a Moment: Points can take a few minutes to several hours to appear.
2. Refresh or Relog: Try refreshing your browser or logging out and back into your account.
3. Refresh or Relog: Try refreshing your browser or logging out and back into your account.

Still missing points? Contact us here, and we’ll resolve it promptly!

We’re sorry to hear that! Here are a few possible reasons:

1. Typo or Formatting Issue: Double-check for typos or missing commas between email addresses.
2. Try One at a Time: Enter each email separately and click “Send” after each one.

If email referrals still don’t work, try using your unique referral link or sharing through Facebook, Twitter, or Messenger.

Still stuck? Contact us here, or pay us a visit in store, and we’ll help you out!

Thank you so much for spreading the word—we truly appreciate it! Here’s how it works:

1. First-Time Purchases Only: Your friend must be a first-time customer and complete their purchase using your referral link or code.
2. Check Your Referral Method: Ensure you used your unique referral link (found in your rewards account) or shared through the referral box on your rewards page.
3. Points Are Added Automatically: Once your friend completes their purchase, you’ll earn 400 points and receive a confirmation email.

Still don’t see points?

• Check your “Rewards History” in your account for updates.
• If it’s still missing, contact us here, and we’ll investigate!

We’re here to make sure you get credit for every referral—thank you for helping others discover better sleep!

Celebrate your special day with us! Here’s how:

1. Add Your Birthday: Go to the NSW CPAP Rewards Page (the page you are currently on), and update your profile with your birthday.
2. Receive Your Gift: On your birthday, we’ll email you an exclusive points amount (depending on your tier).

Happy Birthday! To get your birthday bonus on time, make sure your birthday is registered at least 30 days in advance.

1. If you signed up less than 30 days before your birthday, your bonus will be added 30 days after registration (this delay only applies for the first year).
2. After that, your birthday reward will arrive on your birthday every year.
3. If you add your birthday after it has passed this year, your reward will be issued next year.

Your reward amount is based on your VIP tier at the time of your birthday. If it's been over 30 days and you still haven’t received it, contact us here, and we’ll be happy to help!

If you're a CPAP Champion (Tier 2) member, free shipping will be automatically applied at checkout—just make sure you're signed in.

If you're a CPAP Veteran (Tier 3) member, express free shipping will be automatically applied at checkout—just make sure you're signed in.

Please note that free shipping applies only to domestic orders within Australia.

You can redeem your points for discounts during checkout. Here's how:

1. Sign in to your account before checking out.
2. Choose your discount based on your available points:
   • 100 points = $5 off (min. spend $10)
   • 500 points = $25 off (min. spend $50)
   • 1,000 points = $50 off (min. spend $100)
   • 1,500 points = $75 off (min. spend $150)
   • 2,000 points = $100 off (min. spend $200)
   • 4,000 points = $200 off (min. spend $400)
3. Apply your discount at checkout—select the reward you want to use.
4. Complete your purchase with any remaining balance paid using your preferred payment method.

📍 Rewards never expire. They can be used in-store or online. A minimum spend applies to each redemption (your discount can be up to 50% of your cart price).